(AM90) Service advisor
£22,000.00 - 25,000.00 Per Annum (ote £30k)
Location North Bristol
Salary £22k to £25 ote £30k
My Client is looking for a experienced Service Advisor
To acknowledge all customers and potential customers of our business immediately in a warm and friendly manner clearly understanding . If you are not a highly motivated individual with a strong work ethic, a team player with a keen interest in people then this is unlikely to be the position for you.
As a sales role all the benefits provided to my clients customers will be offered on all opportunities in an effective way.
To ensure that the completion of any customer visit is finalised knowing that the visit has been fully completed or future visits or actions have been documented. To ask “Is there anything else I can do for you today” will be a measurement of the satisfaction achieved with each customer
Key Performance Indicators:
To achieve targets for product challenge set on a monthly basis
To achieve mystery shop standards set on a monthly basis
To achieve Red and Amber scorecard set on a monthly basis
To achieve service plan targets set on a monthly basis
To ensure all customers service and MOT dates together with other personal data are updated on all visits
To ensure Calltracks is used as required by the company for monitoring and training purposes
Ensure all phones are answered correctly within four rings
Ensure special order parts are chased daily
The ideal candidate will:
Be experienced in the Service Industry
Have experience of dealing with the public
Have a strong work ethic
Be self motivated
Possess a high energy for work
22 days holiday per year
A long term career with a stable market leader
Full support and training
A competitive remuneration package
Who are you applying to?
Mikkelson Associates is a specialist motor trade recruitment agency, with over 100 years' combined motor trade experience. If you are skilled and experienced candidate, we want to hear from you. Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. If you give us your consent, we will add your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.