(AM102) Service Advisor

£25,000.00 - 30,000.00 Per Hour

Service Advisor Newport  
 up to £25k basic plus bonus (OTE £30k)

The Company
Our client are a highly successful Franchise Car dealership and are part of a multi-national group, the 44th largest worldwide. Their company ethos is built around three main principals of great customer service, trust and transparency which they have developed over the last 25 years.

The Role

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

Role Requirements

To be a success in this role, you will have:

Effective communication skills

Commitment to delivering customer excellence

A good standard of verbal and numerical reasoning

Computer literacy

A keen eye for detail

Previous experience in a target driven role

Your Responsibilities

To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times

Book service and repair work always ensuring workshop and parts availability

To keep customers fully informed of progress and advise of extra work needed

To organise loan car bookings

To invoice on time and accurately used warranty transactions are submitted and invoiced daily

To obtain and process payments according to company policy

To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)

To maintain accurate customer records on Kerridge & Dialog

Help deliver balance scorecard results for department to meet Manufacturers expectations

To make telephone follow-up / Up sell / Progress calls

To convert as many inbound / outbound calls into bookings as possible

Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets.

Who are you applying to?

Mikkelson Associates is a specialist motor trade recruitment agency, with over 100 years' combined motor trade experience. If you are skilled and experienced candidate, we want to hear from you. Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. If you give us your consent, we will add your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.